Terms & Conditions
SUNDERWATER’s website is an online platform that operates at the internet address www.sunderwater.com. Please read carefully the following terms & conditions that govern the use of this website before placing any orders. All orders, deliveries and services are exclusively governed by the terms & conditions set out below.
1. ELIGIBILITY TO PURCHASE
To be able to purchase an item through this website:
You are required to provide personal details.
You warrant that the personal information you provide is both accurate and true.
You warrant that you are at least 18 years old.
You warrant that you are the holder of a valid credit/debit card.
2. MAKING A PURCHASE
Items offered in this website are for sale on the price stated herein. A purchase contract between you and "SUNDERWATER" becomes effective only after you submit your order and your order has been accepted by us.
During the ordering process:
-Choose the product of your interest.
-Click on the "add to cart" button.
-Click "Checkout" to proceed.
-Fill in Billing Information.
-Select "Shipping Method".
-Provide us with Payment Method under "Payment Information" i.e. Cash on Delivery (available for an address in Greece), "PayPal" or credit/debit card.
After completion of the above processes, you will receive an email from us confirming the receipt of your order. Mind you that this email does not constitute acceptance of your order. We will confirm such acceptance to you by sending an email that confirms that products are ready to dispatch.
Prices shown on the website are in Euros and are inclusive of Value Added Tax (VAT). If your card is not charged in Euros but in other currencies then you will be charged in accordance to the exchange rate of the day your card issuer proceeds with the transaction. Please note that the prices on this website do not include delivery costs, a sum that will be added to the total amount due upon completion of your order. Please refer for more information to our Shipping Information section.
We take good care that the payment methods through this website are secured. Payment can be made by PayPal or by credit card transactions that are performed in ALPHA BANK’s secure platform accepting VISA-MASTERCARD-MAESTRO-AMEX-DINERS. We also accept Cash on Delivery only for deliveries within Greece. In case your card company refuses or does not authorize the payment, then we are not liable for any delay or even non-delivery. SUNDERWATER does not process or store any credit card information.
We aim to deliver your chosen items to the place and person of your choice, in perfect condition and in the shortest possible time. Our delivery service is carried out by FedEx for international shipments and by GENIKI TAXUDROMIKI Courier within Greece. Estimated delivery times are to be used as guide only and commence from the dispatch date. We are not responsible for any delay caused by relevant custom authorities. Upon delivery of the purchased products, we require your signature, at which point responsibility for the products passes to you. If you have specified another person as recipient of the purchased products, then their signature serves as evidence of fulfilment of the delivery and likewise transfer of the responsibility. Please check the package is not damaged before signing.
6. TAX AND CUSTOMS
Delivery within the E.U. is not subject to duties or additional taxes. However, if you are a customer from a non E.U. country, you might be asked to pay further duties at customs' control. Cross-border deliveries are subject to possible inspection by the relevant custom authorities.
7. SHIPPING INFORMATION
International shipping is carried out by FedEx. Estimated delivery time is approximately four (4) to eight (8) working days after dispatch date and a related rate is applied for shipping services with every order. Estimated delivery times are to be used as guide only. Shipping within Greece is carried out by GENIKI TAXUDROMIKI courier and they are free of charge. Within this (only for Greece) we also provide a Cash on Delivery service. Estimated delivery time is one (1) to three (3) working days after dispatch date. Estimated delivery times are to be used as guide only. Our delivery time start from the moment an order is accepted. Please make sure that the shipping address you provide is correct as we are unable to redirect orders once they are on their way to you.
We work closely with our shipping partner to minimize the potential impact of custom delays on our international customers.
8. RETURNS AND EXHANGES
You may return the items delivered to you within 14 days upon delivery date by return shipment. Note that all shipping return costs are to be paid solely by the costumer. In such a case you will receive a refund equal to the returned product's value. In case of an exchange, you can only exchange the purchased item for any item, based on availability. All items should return to us unused, with their tags attached, within their packaging bag and with the receipt included. We will not accept any items without the receipt, or in case they are damaged or soiled and we may send them back to you and/or a refund will be refused. For any queries about your right of return, please contact our custom care team: firstname.lastname@example.org.
For any inquiries about your order, please contact us:
10. INTELLECTUAL PROPERTY
All content on this website including but not limited to, trademarks, copyright and all other intellectual property rights is property of www.sunderwater.com. Neither the content, nor any other intellectual property right may be used, reproduced, copied, sold, resold, or otherwise exploited, in full or in part, for any purpose without our prior written consent.
11. NO WAIVER
In case you breach the Terms and Conditions and we take no action against you, we will still be entitled to use our rights in any other situation where you breach the Terms and Conditions
We may modify the Terms & Conditions from time to time. You will be subject to the Terms & Conditions in force at the time you place an order with us. We encourage you to visit these Terms & Conditions periodically to ensure that you are fully aware of them.
13. GOVERNING LAW AND JURISDICTION
All legal disputes arising out of or in connection with purchasing through www.sunderwater.com shall be governed exclusively by Greek law (EU law) and shall be subject to the competent authority of the courts of Athens, Greece.